Supplier Terms

These terms apply when an authorised representative of an oil supplier claims a Tankful listing or chooses to use a Tankful supplier account, price-update tool, or customer-enquiry service. A request to correct public information, stop website price checks, or review removal can be made without accepting these terms.

Claiming a listing does not enable online ordering or card payments. Those services require a separate written agreement that identifies the service, charges, payment responsibilities, support process, and start date.

A supplier pilot is not active merely because these terms are available. A supplier pilot can start only after Tankful and the supplier agree a written commercial schedule and the relevant customer checkout says it is enabled.

Tankful is operated by Donncha O'Toole, a sole trader trading as Tankful, at Bellevue House Mews, Bellevue Demesne, Delgany, Co. Wicklow, Ireland. Use the Tankful contact form for service, legal, or contractual correspondence.

• A public supplier listing that can show business details, coverage, contact routes, and recent prices.
• Tools for an authorised supplier representative to propose corrections and provide current information.
• Optional supplier account, price-update, and customer-enquiry tools when Tankful confirms access.

Tankful does not guarantee traffic, enquiries, orders, sales, ranking, or uninterrupted availability. Public and historical comparison prices remain reference information unless the supplier has expressly published or confirmed a bookable offer through an enabled service.

Tankful may show supplier information on the Tankful website, Tankful mobile applications, and Tankful-owned county, town, comparison, or supplier pages. Tankful does not currently use an affiliate programme to market a supplier's heating oil. A material new distribution channel or affiliate programme will be described in an updated version of these terms before it applies.

The oil supplier is the seller of heating oil in supplier-branded, supplier-direct, and approved supplier-pilot services. The supplier is responsible for its final price, fuel, availability, delivery, invoice, tax, cancellation, refund, safety, and customer-service obligations. Tankful does not sell heating oil under these terms.

1. Act through an authorised representative and provide accurate business identity and contact details.
2. Keep submitted coverage, fuel type, minimum litres, prices, availability, and delivery information accurate.
3. Do not submit unlawful, misleading, infringing, confidential, malicious, or unnecessary personal information.
4. Respond to customer enquiries within any response time agreed for the selected service.
5. Protect account links, sessions, exports, and customer records from unauthorised access.
6. Comply with consumer, data protection, ePrivacy, advertising, tax, safety, and fuel-delivery law.
7. For an approved supplier pilot, issue the customer's fuel invoice, keep required insurance and regulatory permissions in place, and cooperate with the agreed records, payment, adjustment, refund, chargeback, and complaint process.

Tankful may order or filter supplier results using delivery area, requested litres, fuel type, whether a price is available, price, when a price was last checked or confirmed, listing status, supplier availability, and whether the supplier supports the requested contact or order route. Suppliers cannot pay to appear above a cheaper or more recent price in price-sorted results. Further detail is available in How prices work.

Matching the customer's delivery area, litres, and fuel type determines which suppliers are eligible to appear. Within an eligible price comparison, the total price and how recently it was checked or confirmed are the main ranking factors. Availability and support for the requested contact or order route may then determine whether a result can be used for that route. Claimed status can improve the accuracy and freshness of a listing, but it does not by itself outrank a lower or more recent comparable price.

Tankful may label information as supplier-provided, publicly checked, out of date, disputed, claimed, or unclaimed so customers can understand how the listing is maintained.

Tankful does not restrict a supplier from offering a different price or different terms through its own website, by phone, or through another service. Tankful does not currently place its own heating-oil offer in supplier comparison results. Paying for an account, enquiry, or another optional supplier tool does not purchase a higher position in price-sorted results. A selected service may provide its own contact or order route, which is shown only where that route is relevant to the customer's request.

The supplier grants Tankful a non-exclusive, royalty-free licence to host, format, reproduce, and display the business information, prices, coverage, logos, and service descriptions it submits for the selected Tankful services. The supplier confirms it has the right to provide that material. The licence ends when the material is removed from the relevant service, except for records reasonably retained for legal, security, dispute, or audit purposes.

Tankful may correct, label, reduce the visibility of, or remove information that is inaccurate, unlawful, misleading, unsafe, infringing, technically harmful, or outside the selected service. Public-source information and supplier correction or removal requests are covered by the Supplier Data, Licensing, and Removal Policy.

Tankful uses technical checks to detect malformed, unsafe, duplicate, or apparently inaccurate submissions, but an authorised person reviews a supplier claim and any material decision to restrict supplier-submitted content. Tankful does not currently use an automated system to make a final suspension, termination, or illegal-content decision. Review decisions are applied to the specific listing, content, account, or service affected and can be challenged through the complaint process below.

To report supplier content believed to be illegal, use the contact form and provide the exact page address, the content concerned, a sufficiently detailed explanation of why it is illegal, your name and email address, and a good-faith statement that the notice is accurate and complete. Tankful will acknowledge an adequately completed notice electronically and will communicate its decision and available review route without undue delay. A name is not required where the law permits an anonymous notice concerning specified child sexual abuse offences.

Tankful can access information submitted by the supplier and data generated through its use of Tankful, including listing changes, price updates, account activity, enquiry status, and support records. A supplier receives only the customer information needed for an enquiry or service it has chosen, such as name, contact details, litres, delivery area, and relevant delivery notes.

The supplier may use customer information only to answer and fulfil the relevant enquiry, provide support, meet legal obligations, or resolve a dispute. It must not use that information for unrelated marketing without its own lawful basis. Access ends when the service or account ends. Tankful may retain contractual, security, support, consent, and transaction records as described in the Privacy Notice. Tankful does not sell supplier or customer personal data. Suppliers do not receive non-public information from other suppliers. Service providers may process data for hosting, security, email, support, analytics where permitted, and separately agreed payment services, subject to the Privacy Notice.

A supplier can access the information it submitted and the customer enquiries made available to it through its selected service. Tankful does not give a supplier bulk access to another supplier's non-public data or to unrelated customer records. Tankful does not currently provide suppliers with a downloadable dataset compiled from all suppliers or customers. After termination, supplier access to the account and enquiry tools ends; Tankful retains only the records described above and may provide a copy of the supplier's own retained records where legally permitted and reasonably requested.

For customer information disclosed with an enquiry, Tankful and the oil supplier normally act as separate data controllers for their respective uses. The supplier is responsible for its own privacy information, security, retention, direct-marketing choices, and response to data-subject requests. A different controller or processor arrangement applies only where a separate written service schedule expressly says so.

1. Select the type of request and enter the supplier and authorised contact details.
2. Review and correct the information before submission.
3. Read these terms and actively tick the acceptance box where acceptance is required.
4. Submit the request. Tankful acknowledges receipt on screen and reviews the business identity before changing the listing.

Tankful records the accepted terms version, acceptance time, request details, and available security metadata. Ask through the contact form if you need a copy of the acceptance record. Tankful may refuse or reverse a claim if the requester cannot show authority to act for the supplier.

The contract is concluded in English. The form allows the requester to review and correct entries before submission, and Tankful provides an electronic acknowledgement after receipt. Tankful files the request and its acceptance record but does not currently provide a self-service contract archive. Tankful does not subscribe to a separate code of conduct for this supplier service.

A listing claim and correction request are free, and so is receiving delivery requests. Tankful charges a fee only for an order that came from a Tankful delivery request and that the supplier delivered, under the published delivered-order fee schedule: €4.95 per delivered order, with the supplier's first 5 delivered orders free, billed on one monthly statement payable within 14 days. That fee applies only after the supplier has accepted that schedule. No fee is charged for a delivery in Northern Ireland until a sterling fee is agreed. No fee arises from a request the supplier declines or does not answer, an order that does not go ahead, or a household that phones the supplier or visits its website. Any charge for account tools, online ordering, payments, or another supplier service must be set out in a separate written schedule accepted before that service starts. No other fee, commission, payment-processing obligation, or future service is created by accepting these terms.

An approved pilot schedule must identify the named supplier, seller and invoicing responsibilities, fee and VAT treatment, how and when a customer's card is approved and charged, delivery and actual-litre adjustments, cancellations, refunds, card payment disputes, complaints, data roles, insurance and compliance evidence, pilot eligibility, records, and termination. The schedule prevails only for the pilot it expressly identifies.

Tankful may restrict or suspend a supplier account, submitted information, enquiries, or another selected service where information is inaccurate or unlawful, customer service repeatedly fails, security or fraud risk arises, the supplier breaches these terms or an agreed schedule, payment is overdue, or continued service would create legal or operational risk. Tankful will provide the supplier with the reason on a durable medium before or when the restriction takes effect, except where law, urgent security, fraud prevention, or another lawful exception prevents this.

The reason will identify the relevant facts or circumstances, the applicable part of these terms or legal ground, whether a third-party notice or an automated detection tool was involved, and how the supplier can request review, so far as Tankful can lawfully disclose that information.

A supplier can stop optional services by using the contact form. Where applicable, Tankful will give at least 30 days' notice and reasons before terminating the complete supplier service, subject to lawful exceptions. Ending a claimed account does not automatically require removal of factual public information; correction and removal requests continue under the Supplier Data Policy.

Tankful will notify affected suppliers of proposed material changes on a durable medium, normally by email. Where the Platform-to-Business Regulation applies, the notice period will be at least 15 days and longer where a supplier reasonably needs more time to make technical or commercial changes. Changes will not apply retrospectively. A shorter period may apply where required by law, needed for an unforeseen security risk, or expressly permitted by law. The current version and update date remain available on this page.

An affected supplier may terminate the relevant supplier service before a proposed material change takes effect. Continued use after the notified effective date constitutes acceptance only where the notice clearly explains that consequence and the law permits it.

To the fullest extent permitted by law, Tankful is responsible only for direct loss that was reasonably foreseeable and caused by Tankful's breach of these terms. Tankful is not responsible under these terms for loss of profit, revenue, business, opportunity, anticipated saving, goodwill, or reputation; indirect or consequential loss; or loss caused by inaccurate supplier or public-source information, a supplier's act or omission, a customer's decision, or an event outside Tankful's reasonable control.

Tankful's total liability arising under these terms in any 12-month period is limited to the greater of €500 and the fees the supplier paid to Tankful for the affected service during that period. This limit does not apply to fraud or fraudulent misrepresentation, wilful misconduct, death or personal injury caused by negligence, or any liability that cannot lawfully be limited. A separate written service schedule may set a different reasonable allocation for a paid, ordering, payment, or other higher-risk service.

The supplier will reimburse Tankful for direct loss and reasonable third-party claim costs to the extent caused by supplier-submitted material that infringes another person's rights, unlawful use of customer information, or the supplier's breach of its sale or delivery obligations. Tankful must notify the supplier promptly, take reasonable steps to reduce the loss, and allow the supplier reasonable participation in the defence or settlement. The supplier is not responsible to the extent that Tankful caused the loss.

Send a terms question, complaint, or request for reasons through the Tankful contact form. The process is free. Tankful will acknowledge the complaint electronically, consider it objectively and proportionately, and provide an individual response in plain language within a reasonable time having regard to its importance and complexity. The response will explain the outcome and any available review or court route.

Tankful currently operates as a small enterprise for the purposes of Articles 11(5) and 12(7) of the Platform-to-Business Regulation. The formal complaint-reporting and named-mediator duties in those Articles do not apply while that statutory exemption continues. Tankful will update this process before relying on a change in that status.

These terms are governed by Irish law and disputes are subject to the courts of Ireland, without limiting any mandatory right or remedy under Irish or European Union law. Nothing excludes liability that cannot lawfully be excluded. Each party remains responsible for its own unlawful acts, negligence, data protection obligations, and contractual commitments. A separate written service schedule prevails over these terms only for the service and subject matter it expressly identifies.