Refunds and Cancellations

Before a supplier confirms delivery

If you submit a callback, quote request, or supplier enquiry through Tankful, you can contact us at support@tankful.ie to update or cancel the request before a supplier confirms delivery details. We will pass cancellation messages to the relevant supplier where we have already shared the request.

Paid Tankful Fulfilled orders

1. Before dispatch. If Tankful is the merchant of record and the delivery has not been dispatched, we aim to cancel and refund the payment method used for the order.
2. Failed or partial delivery. If a delivery cannot be completed, or if fewer litres are delivered than paid for, we review the delivery record and arrange the appropriate refund or adjustment.
3. After delivery. Once oil has been delivered into the tank, cancellation is usually not practical. Contact us if there is a metering, access, quality, or billing issue and we will investigate.

Supplier-direct orders

Where Tankful links you to a supplier or helps you submit a request directly to a supplier, the supplier confirms the final price, availability, delivery timing, and any cancellation terms. We will still help you find the correct contact path if something goes wrong.

Consumer rights

Your statutory rights are not affected by this policy. For independent guidance on online purchases, refunds, and cancellation rights in Ireland, see the Competition and Consumer Protection Commission.

How to request help

Email support@tankful.ie with your name, county, order or request reference if available, supplier name, and a short description of the issue. If money has been taken, include the payment date and the last four digits of the card used so we can trace it without asking for full card details.