Refunds and Cancellations

If you submit a quote request, alert, business enquiry, or supplier-direct request through Tankful, you can ask us to cancel or update it before a supplier confirms delivery. If we have already sent the request to a supplier, we will pass on the cancellation but the supplier may also need to confirm.

1. Before dispatch, we aim to cancel the order and refund the payment method used, unless the displayed checkout or supplier-confirmed terms include a lawful committed delivery, routing, or cancellation charge.
2. After dispatch, we review the supplier/driver record, delivery attempt, access notes, contact attempts, and any statutory rights before deciding whether a full refund, partial refund, reschedule, or no-access charge applies.
3. For partial fills, we compare paid litres, delivered litres, metering evidence, and price basis. If less oil is delivered than paid for, we arrange a refund or adjustment for the undelivered portion unless another lawful arrangement is agreed.
4. Once heating oil is delivered into the tank, cancellation is usually not practical. Quality, metering, wrong fuel, access, or billing issues should be reported promptly so they can be investigated.

Where Tankful provides a referral, supplier link, or enquiry handoff, the supplier normally contracts directly with you. Their own cancellation, refund, delivery, credit, and complaint terms apply. Tankful can help locate the correct contact path and review whether a Tankful referral record needs correction.

Approved refunds are normally returned through Stripe to the original payment method. Bank and card processing times vary and can take several working days after the refund is initiated. We do not need, and will not ask for, full card numbers.

Send your name, county, order or request reference, supplier name, delivery date, payment date, last four card digits if payment was taken, and a short description of the problem through the contact form.

This policy does not affect statutory consumer rights. For independent guidance in Ireland, see the Competition and Consumer Protection Commission's online buying guidance. If your complaint concerns personal data, you may also complain to the Data Protection Commission.